Privacy Policy

 Words shown in italics are defined in the Data Protection Act 1998 ("the Act"). We respect the confidential nature of the information given to us and, where you provide us with personal data ("data"), we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data. 

 In order to carry out, arrange and conduct the funeral of your loved one, we have to collect some of your personal data. We cannot function unless this is done. We need your full name, address, phone number, email address and your signature, as well as the details of the deceased such as full name, address, date of birth and date and time of death etc. 

We only share data with people/organisations for the purpose of arranging and carrying out the funeral (e.g. hospitals, GP surgery, churches, ministers, celebrants, solicitors, burial and cremation authorities and DWP). We may need to share your contact details with a florist/printer/ organist/other for you to discuss your requirements. We are not able to do our job unless this happens, so by signing a contract before we start any work with you, you are agreeing to this happening. The people who we share data with also comply with the current legislations (GDPR). We only keep your data for historical reasons, e.g. next of kin or other family members may pass away 5 or more years later, and the family request the same instructions to carry out the funeral.